Welcome to Sona Ladies & Children Wear. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before making a purchase or using our services.
1. General
1.1 These terms and conditions apply to all users of the Sona Ladies & Children Wear website and all related services, including but not limited to purchasing products, accessing content, and using any features provided by the website.
1.2 By using our website, you agree to these terms and conditions in full. If you do not agree with any part of these terms, please do not use our website.
2. Products
2.1 We make every effort to ensure that the products displayed on our website are accurately represented in terms of color, design, and description. However, slight variations may occur due to differences in monitor displays or other factors.
2.2 All products are subject to availability. We reserve the right to limit the quantity of products we supply, to supply only part of an order, or to divide orders into partial shipments.
2.3 We reserve the right to modify or discontinue any product at any time without notice.
3. Pricing
3.1 All prices are listed in INR (Indian Rupees) and include applicable taxes unless otherwise stated.
3.2 We reserve the right to change prices at any time without prior notice. The price charged for a product will be the price in effect at the time the order is placed.
3.3 We strive to ensure that all pricing information on the website is accurate, but occasionally errors may occur. If we discover an error in the price of any item you have ordered, we will notify you as soon as possible and offer you the option to reconfirm your order at the correct price or cancel it.
4. Payment
4.1 We accept payments through various methods as indicated on our website, including but not limited to credit/debit cards, online banking, and mobile payment options.
4.2 Payment must be received in full before any goods are dispatched. If your payment is declined by the payment processor, we will not be held responsible for any delays or non-delivery of your order.
4.3 All payment information provided by customers is processed securely and handled with the utmost confidentiality.
5. Shipping and Delivery
5.1 We aim to process and ship orders within the time frame stated on our website. However, delivery times may vary depending on your location and other factors beyond our control.
5.2 We are not responsible for delays caused by carriers or any other circumstances beyond our control.
5.3 Shipping costs will be calculated at checkout based on the destination and the weight of the items purchased.
6. Cancellation and Refund
6.1 Order Cancellation:
You may cancel your order within 24 hours of placing it by contacting our customer service team. After this period, we cannot guarantee that the cancellation will be possible as the order may have already been processed for shipment.
If the order is successfully canceled, any payments made will be refunded in full through the original payment method.
6.2 Refund Policy:
We offer refunds for products that are defective or damaged upon delivery. Please contact our customer service team within 2 days of receiving the product to initiate a refund process.
Refunds will be processed once we receive the returned item and verify its condition. The refund will be issued through the original payment method within a specified period as mentioned in our Return and Exchange Policy.
Shipping and handling charges are non-refundable, except in cases where the return is a result of our error.
6.3 Non-Refundable Items:
Certain items, such as personalized products, custom orders, or items on clearance or sale, are not eligible for refunds.
6.4 Exchange:
If you wish to exchange a product, please contact our customer service team within 7 days of receiving the product. Exchanges will be subject to product availability.
7. Returns and Exchanges
7.1 We offer returns and exchanges in accordance with our Return and Exchange Policy. Customers may return or exchange items within the specified period from the date of delivery, provided the items are in their original condition, unused, and with all tags attached.
7.2 Certain items, such as personalized products or items on sale, may not be eligible for return or exchange.
7.3 Refunds will be issued in the original form of payment within the specified time frame after we receive and inspect the returned items.
8. Privacy Policy
8.1 We are committed to protecting your privacy. Any personal information collected during your visit to our website will be handled in accordance with our Privacy Policy.
8.2 By using our website, you consent to the collection and use of your information as outlined in our Privacy Policy.
9. Intellectual Property
9.1 All content on the Sona Ladies & Children Wear website, including text, images, logos, and graphics, is the property of Sona Ladies & Children Wear and is protected by copyright and other intellectual property laws.
9.2 You may not reproduce, distribute, or otherwise use any of the content on our website without prior written permission from Sona Ladies & Children Wear.
10. Limitation of Liability
10.1 Sona Ladies & Children Wear will not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use or inability to use our website or products.
10.2 We do not warrant that the website will be uninterrupted, secure, or error-free, or that any defects will be corrected.
11. Governing Law
11.1 These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad.
12. Changes to Terms and Conditions
12.1 We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.
12.2 It is your responsibility to review these terms periodically for any updates or changes.